Privacy Policy

Privacy Policy

Last Updated: March 05, 2025

At Pet Peak, we’ve got your back—and your pet’s too. We’re committed to keeping your privacy on lock and your info safe while you shop for peak pet gear on our website petpeakshop.com or connect with us in any way. This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, make a purchase, or vibe with us.

By using our site, you agree to the collection and use of your information as outlined here—no peak experience without it. If you’re not cool with this, no hard feelings—just paw-se your visit.

1. Information We Collect

When you roll through our site or snag some gear, we may collect the following personal info:

A. Stuff You Provide

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party payment providers)
  • Account login info (if you create an account)

B. Stuff We Collect Automatically

When you’re sniffing around:

  • IP address
  • Device type, browser details, and operating system
  • Browsing activity (pages visited, time spent, clicks, etc.)
  • Cookies and similar tracking tech (see Section 6)

C. Stuff from Third Parties

We might get info from:

  • Payment processors (to confirm your purchase)
  • Shipping partners (to deliver your pet’s gear)
  • Marketing platforms (if you opt into promos)

2. How We Use Your Info

We use your data to:

  • Process and ship your orders—get that gear to your pet fast (includes handling returns too)
  • Improve our site and services (analytics, bug fixes, upgrades)
  • Send you promo emails or updates (only if you opt in—peak deals for peak pets)
  • Respond to your questions and handle support requests
  • Prevent fraud, secure our site, and comply with legal obligations

Our Promise: We don’t sell, rent, or trade your personal info—ever. Your trust is peak to us.

3. How We Share Your Info

We may share your data with:

  • Service Providers: Payment processors (e.g., Shopify Payments, PayPal, Stripe), shipping companies, and marketing tools that help us run the show.
  • Legal Requirements: If required by law, to protect against fraud, or to enforce our rights (e.g., subpoenas, court orders).
  • Business Transitions: If Pet Peak is sold or merges, your info may transfer to the new owners under the same protections.

Every third party we work with is bound by agreements to keep your data secure and only use it for the job we give them. We don’t share more than necessary.

4. Data Retention

We keep your info as long as needed to:

  • Deliver our services (e.g., process orders, manage accounts)
  • Meet legal, tax, or accounting requirements
  • Resolve disputes or enforce our policies

Want your data gone? Email us at contact@petpeakshop.com, and we’ll delete it unless we’re legally required to hold onto it (e.g., tax records).

5. Your Rights (GDPR & CCPA Compliance)

Depending on your location, you’ve got rights over your data:

For EU Residents (GDPR)

  • Access, correct, or delete your personal info
  • Restrict or object to how we use it
  • Request a portable copy of your data
  • Withdraw consent (if applicable)

For California Residents (CCPA)

  • Know what data we collect and how we use it
  • Request deletion of your info
  • Opt out of data sales (we don’t sell your data, period)
  • Non-discrimination for exercising your rights

To flex these rights, hit us up at contact@petpeakshop.com We’ll respond within the legal timeframes (e.g., 30 days for CCPA, 1 month for GDPR).

6. Cookies & Tracking Tech

We use cookies and similar tools to keep things smooth:

  • Essential Cookies: Make the site work (e.g., cart functionality).
  • Analytics Cookies: Track how our site’s doing (e.g., Google Analytics).
  • Marketing Cookies: Serve up relevant promos (if you’re opted in).

You can tweak or block cookies in your browser settings—your call. Note that disabling essentials might mess with your site experience.

7. Security Measures

We take your security seriously:

  • SSL Encryption: Locks down your transactions.
  • Secure Payment Gateways: Handled by trusted partners like Shopify, PayPal, and Stripe.
  • Limited Access: Only authorized Pet Peak team members see your data, and only when needed.

No system’s 100% hack-proof, but we’re doing our best to keep the bad guys out. Stay cautious when sharing info online.

8. Third-Party Links

Our site might link to other spots—like shipping trackers or promo partners. We don’t control their privacy policies, so check theirs before dropping any data.

9. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. When we do, we’ll post the new version here with an updated “Last Updated” date. If you keep using our site after that, you’re cool with the changes. Big updates? We’ll give you a heads-up via email or a site notice.

10. Contact Us

Questions, concerns, or just wanna chat? Reach out:

  • Email: contact@petpeakshop.com